Please ensure that your sign is plugged in and powered on prior to use. The red light on the power button will indicate that the sign is on. If the button doesn't turn red when switched on, you may need to try a different outlet. If problems persist, please reach out to us by clicking [Contact Us]

Follow these steps to properly wipe your USB drive: 1. Insert the USB drive: a. Insert the USB drive into the computer b. If a window prompts that the drive has errors, click [Scan and Repair] 2. Quick Format: a. Open the "File Explorer" window b. Right-click on the USB drive and select [Format] c. Choose [Quick Format] 3. Delete All Files: a. Select all files and delete everything on the drive

To avoid errors when exporting and importing files we recommend using the USB drive that was included with the sign. It's possible to use a different USB drive, but you may experience issues if the drive hasn't been formatted properly. Formatting Guide…How to format a USB Drive To format a drive to FAT32, you can use the Windows File Explorer, Disk Management, or Command Prompt, depending on the drive size and your needs. Here's a breakdown of the methods: Using File Explorer (for drives 32GB or smaller): Insert the USB drive into your computer. Open File Explorer and navigate to "This PC." Right-click on the USB drive and select "Format." Under "File system," select "FAT32" and click "Start". Using Disk Management (for drives 32GB or smaller): Right-click on the Start button and select "Disk Management." Right-click on the USB drive and select "Format." In the format window, select "FAT32" from the file system dropdown and click "OK". Using Command Prompt (for drives larger than 32GB): Open Command Prompt as an administrator. Type the command format /FS:FAT32 H: (replace "H" with the drive letter of your USB drive) and press Enter. Using Rufus (for drives larger than 32GB): Download and open Rufus. Select your USB drive. In the "File system" dropdown, select "FAT32" and click "Start". Important Notes: Data Loss: Formatting will erase all data on the drive, so back up any important files before proceeding. Drive Size: If you're formatting a drive larger than 32GB, you might need to use Command Prompt or a third-party tool like Rufus, as File Explorer and Disk Management might not allow FAT32 formatting for larger drives. Alternative File Systems: If you need to format a drive larger than 32GB, consider using exFAT, which is compatible with both Windows and macOS.

Follow these steps: 1. From the Project Page, choose the project you wish to use 2. Click on [Export Content to USB] 3. Click [Generate USB File] and wait for file to generate 4. Once file is generated click [Go To Download] 5. On the Download page click [Download USB File] and wait for the completion message 6. Save downloaded file to the USB drive 7. Eject USB drive and insert it into the sign 8. Content will automatically load to the sign *This may take a few minutes to complete 9. If you experience any issues go to your Beacon dashboard and click [Support]

Follow these steps: 1. Click on [Manage Device] 2. Click on [Advanced Settings] 3. Change brightness to desired setting 4. Click [Generate Brightness File] 5. Insert USB drive into your computer 6. Click [Download Brightness File] 7. Click [Download USB File] 8. Select the USB drive as the desired location to save the file 9. Click [Save] 10. Once download is complete, eject the USB drive and insert into the sign and the brightness file will automatically load onto the sign *This may take a few moments

Yes. Once your files are loaded to the sign you may remove the USB drive and save for future file imports.

1. Click on the [Manage Device] button at the top of the screen 2. Under where it says [Update Selected Device] enter the desired name into the top field and any description you prefer in the larger box below 3. Click [Update Device].

No, you will have to create a project for each size. However, content that is created for each of the sizes can be shared across all devices of that same size.

If you experience any errors with your sign, please follow these steps. Performing a master reset should resolve most issues. 1. Click on [Manage Device] 2. Insert the USB drive into your computer, click [Generate Reset File] 2. Click [Download Reset File] 3. Click [Download USB File] and select your USB drive as the save location 3. Once saved, eject the USB drive and insert it into the sign (allow a few minutes for this process to complete)